This Privacy Policy describes the privacy practices of HouseAccount (collectively, “we”, “us”, or “our”) and how we handle personal information that we collect through our website and any other sites or services that link to this Privacy Policy (collectively, the “Services”).

General terms

In this Privacy Policy:

• HouseAccount may be referred to as “we”, “us”, or “our.

• We call a user of the HouseAccount Services “User,” “Users”, “you”, “your”, or “Resident” and “Third Party Service Provider,” as appropriate.

• As defined in our Terms of Service, a Resident is user who uses our Service to retain, pay, and communicate with a “Third Party Service Provider” (hereinafter “Provider”).  A Provider is the individual/company who provides the service to the Resident.

Personal information we collect

Information you provide to us:

Contact and account information.

• If you are a Resident, we collect your first and last name, email address, and your zip or postal code in order to create and administer your Resident account. We also collect additional information in order to facilitate your booking request, such as information the service requested, the time, date and location of the service, and billing data.

• If you are a Provider, we collect your first and last name, email address, mobile phone number and zip or postal code in order to create and administer your HouseAccount account and facilitate communications between you and your Residents through the HouseAccount Services. We also collect information about your services, rates, and skills, as well as financial information.

Payment and transaction data. This information is processed by one of our payment service providers, we do not have access to payment card numbers.

Identity information. If you are a Provider, we may collect personal information, such as your date of birth and address, as well as such information as may be needed to validate your identity.

Financial information. To help Provider’s set up a payment account and help Residents make payments to Providers and pay fees to us, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. To keep your financial data secure, we have contracted with a third party to maintain and process your payment information.

Content you upload through the services, such as posts, images, social media information, and other information you wish to make publicly available to other users of the Services.

Feedback or correspondence, such as information you provide when you contact us with questions, feedback, product reviews, or otherwise correspond with us online.

Usage information, such as information about how you use the Services and interact with us, including information associated with any content you upload to the Services or otherwise submit to us, and information you provide when you use any interactive features of the Services.  

Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.

Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Information we obtain from third parties:

Social media information. We may maintain pages on social media platforms, such as Facebook, LinkedIn, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.

Third-party login information. When you link, connect, or login to the Services with a third party service (e.g. Google, Facebook, or Apple), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.

Other sources. We may obtain your personal information from other third parties, such as marketing partners, publicly-available sources and data providers.

Automatic data collection. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:

Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area.

Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.

We use the following tools for automatic data collection:

Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.

Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.

Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

How we use your personal information

To operate our services:

• Provide, operate, maintain, secure and improve our services

• Fulfill a payment or return transaction initiated by you

• Provide information about our Services

• Communicate with you about our services, including by sending you announcements, updates, security alerts, and support and administrative messages

• Understand your needs and interests, and personalize your experience with our Services and our communications

• Respond to your requests, questions and feedback

For research and development. To analyze and improve the Services and to develop new products and Services, including by studying use of our Services.

Cell phone numbers. We may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about upcoming Services and other notifications, for marketing purposes (with your consent where required by law), and to administer the Services. If you would like more information about our policy, or how to opt out, please review the “Your Rights and Choices” section below. You may be liable for standard SMS and per-minute charges by your mobile carrier. We may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.

Marketing and advertising. We and our advertising partners may collect and use your personal information for marketing and advertising purposes, including:

• Direct marketing. We or our advertising partners may from time-to-time send you direct marketing communications as permitted by law, including, but not limited to, notifying you of special promotions, offers and events via email and in-app notifications. You may opt out of our marketing communications as described in the “Opt out of marketing communications” section below.

• Interest-based advertising. We engage our advertising partners, including third party advertising companies and social media companies, to display ads around the web. These companies may use cookies and similar technologies to collect information about your interaction (including the data described in the “Automatic data collection” section above) over time across our Services, our communications and other online services, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the “Online tracking opt-out” section below.

To comply with law. As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For compliance, fraud prevention, and safety. To: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern our Services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

To create anonymous data. To create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services and promote our business.